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Frequently Asked Questions
Questions? We have answers!

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What is xylitol?

Xylitol is a natural sweetener derived from natural sources. It is also produced in the human body as a by-product of a normal metabolism. Our xylitol is of the highest quality possible. It is a pharmaceutical grade, meaning it must be more than 99.95% pure, and is made from non-GMO (non-genetically modified organism) corn fibers. It does not contain any of the corn grain and it is tested to ensure that no corn allergens, mycotoxins, or corn proteins of any type are in the product.

How does xylitol differ from other sweeteners?

Chemically speaking, xylitol is not actually a sugar, but a sugar alcohol. It differs from other sweeteners such as sorbitol, fructose and glucose because its molecule has five, instead of six, carbon atoms. It is much sweeter than sorbitol, for instance. Assessed in terms of calories, xylitol’s sweetening power is the same as that of sucrose (table sugar), but with 40% fewer calories. Most bacteria and yeast in the mouth are unable to make use of xylitol. Xylitol is important because it may help to reduce the risk of tooth decay, and everyone interested in healthy teeth should be familiar with its properties and effects.

Where does xylitol occur in nature?

Xylitol occurs in small amounts in nature, especially in fruit, berries, vegetables and mushrooms. For example, raspberries, strawberries, yellow plums and endives contain xylitol. Xylitol is also found in human tissues.

Where was xylitol discovered?

Xylitol was discovered almost simultaneously by German and French chemists in the late 19th century. In Russia, it has been used for decades as a sweetener for diabetics, and in Germany, in solutions for intravenous feeding. Its dental significance was researched in Finland in the early 1970’s, when scientists at Turku University showed it had significant dental benefits.

How much xylitol should one eat per day?

Xylitol is a natural and convenient way of keeping your mouth healthy. Research shows that a mere 4 to 5 exposures per day is enough. Xylitol should be chewed immediately after a meal or a snack. If you eat more snacks, you of course need more frequent help from xylitol.

How does Spry Gum differ from other xylitol chewing gum?

Spry Gum is sweetened with xylitol only. Frequently eating foods high in sugars and starches can promote tooth decay. Xylitol, unlike other sugars, may reduce the risk of tooth decay.

What is xylitol's tooth-friendly effect?

When properly used, Xylitol may help reduce the incidence of tooth decay. When you use xylitol gum or mints, the acid attack that would otherwise last for over half an hour, is stopped. Because the bacteria in the mouth causing dental caries are unable to ferment xylitol in their metabolism, their growth is reduced. The number of acid-producing bacteria may fall as much as 90%. Since no acid is formed, the pH of saliva does not fall.

Research has shown that the use of xylitol gum or mints also helps correct incipient damage to the enamel. Saliva in itself protects the mouth and teeth. Saliva containing xylitol is more alkaline than saliva that contains other sugar products. After taking xylitol products, the concentration of basic amino acids in saliva may rise. When pH is above 7, calcium and phosphate salts in saliva start to precipitate into those parts of enamel where they are lacking.

Why is xylitol an important aid in caries reduction?

Xylitol is one of the most important alternatives to sugar. But, it is more than a mere substitute; it is a health-promoting sweetener. That is why xylitol chewing gum and mints play an important role as instruments of dental care.

Is it possible to replace daily teeth cleaning with xylitol usage?

A healthy mouth and teeth are an important part of vigorous everyday life. That is why it is important to take good care of them. To keep a beautiful and healthy smile, brush your teeth daily and visit your dentist regularly.


Is xylitol safe?

Yes, it is. In 1983, JECFA, a joint expert committee of WHO and FAO, confirmed the fact, already known by scientists, that it is a safe sweetener for foods. The FDA also confirmed this fact in 1986.

For information about recent studies concerning sugar alternatives and heart health, visit our page Xylitol and Your Heart by clicking here.

Is xylitol safe for sugar-controlled diets?

Yes. Classified on labels as a carbohydrate, it has been used in foods since the 1960’s and is approved in the U.S. as a food additive in unlimited quantity for foods with special dietary purposes. It is safe for use in any sugar-controlled diet.

Can I give my dog xylitol?

No.- We do not recommend that xylitol products be fed to pets. Our products are intended for human consumption only. Since the release of a report on xylitol and dogs published in the October 1, 2006 issue of the Journal of the American Veterinary Medical Association (AVMA), Xlear has regularly been asked about the company’s position on the sweetener as it relates to man’s best friend. We’ve written an FAQ to address these questions specifically. Xlear does not make products for dogs, nor do we recommend dog owners give their dogs xylitol or any other food designated for human consumption.

Xylitol brings extraordinary health benefits to people, but it is not intended for animals. Our products are for human consumption only. Xylitol may be harmful to dogs, cats, and other household pets.

What do I do if I think my pet has eaten some of my xylitol products?

If you are concerned for the health of your pet, we recommend you contact your veterinarian. Be prepared to provide your veterinarian with a description of the products your pet consumed and any symptoms your pet has experienced.

Is it dangerous to swallow the chewing gum?

No, it is not–but xylitol chewing gum, like other chewing gum, is not meant to be swallowed. If it does get swallowed, it will be transported naturally among other food through intestines. The best way to dispose of your chewing gum is to wrap in a piece of paper and throw it in a waste basket.


What is your shipping policy?

$30.00 minimum for free shipping. Orders below $30.00 have a flat rate of $4.99. USA only. No International orders.

When will I receive my order?

Orders typically ship out within 1-2 business days. Once shipped, most orders arrive at their destination within 5-7 business days.

How do I make a return or request a replacement?

We are proud of our products and will stand behind them.  If you have any questions, comments, or concerns about a recent order, please initiate a chat session using the chat icon at the bottom right of your screen or call us at 801-492-2100.

*If you purchased our product from a retailer, please contact that retailer directly.

I live outside the USA, how do I purchase your products?

Xlear Inc. works with global distributors to provide our excellent products to consumers worldwide. To find out whether we have a partner in your country, please check our International Partners page.


General Warnings

Our products are for human consumption only. Xylitol may be harmful to dogs, cats, and other household pets. Excessive consumption of xylitol may cause digestive upset. Always keep xylitol products out of reach of pets and unattended children.

Spry Dental Defense Products

Spry Anti-Cavity Toothpaste with Fluoride-

Warnings: Keep out of reach of children under 6 years of age. If more than used for brushing is accidentally swallowed, get medical help or contact a Poison Control Center right away.

Xlear Sinus Care Products

XLEAR Xylitol and Saline Nasal Rinse Packets-

Warnings: Consult a doctor if symptoms persist.

XLEAR Original Xylitol and Saline Nasal Spray, for Adults and Kids-

Warnings: The use of this container by more than one person may spread infection. Keep out of the reach of children.

XLEAR Rescue Xylitol, Saline, and Essential Oils Nasal Spray-

Warnings: The use of this container by more than one person may spread infection. Keep out of the reach of children. Clean nozzle after each use and replace the cap. If you are pregnant/nursing, taking blood thinning medications, or have a bleeding disorder, first consult a doctor.

XLEAR MAX Xylitol, Saline, and Capsicum Nasal Spray-

Warnings: The use of this container by more than one person may spread infection. Keep out of the reach of children. Clean nozzle after each use and replace the cap. You may experience a burning sensation associated with capsicum – that is normal.

XLEAR 12 Hour Decongestant Nasal Spray with Oxymetazoline-

Warnings: The use of this container by more than one person may spread infection. Keep out of the reach of children. Clean nozzle after each use and replace the cap. Do not exceed the recommended dosage. Do not use this product for more than 3 days. If pregnant or breast-feeding, ask a health professional before use. Ask a physician before use if you have ●heart disease●high blood pressure●thyroid disease●diabetes●trouble urinating due to an enlarged prostate gland. Not for children under age 6 unless directed by a physician.

XLEAR Cough Drops-

Warnings: If sore throat is severe, persists for more than 2 days, is accompanied or followed by fever, headache, rash, nausea, or vomiting, consult a doctor promptly. If sore throat symptoms do not improve in 7 days, see your doctor promptly.
Keep out of reach of children.

Allergen Information: Mfg. in a facility that processes dairy, peanut, almond, walnut, nutmeg, pecan, and soy protein.

Hours of Operation

Monday – Friday
8:00 AM – 5:00 PM
Mountain Time

Xlear, Inc.

PO Box 1421
American Fork, UT

CALL US AT 801-492-2100
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